Quality Guarantee & Product Warranty

Effective Date: January 9, 2026

At Camino Sours, we take immense pride in the integrity of the products we curate. Because we specialize in premium Kiva Confections—including Camino Gummies, Kiva Chocolate, and Lost Farm—we offer a comprehensive Quality Guarantee to ensure you receive only the best California has to offer.

1. The Camino Sours Freshness Warranty

We warrant that every product shipped from our San Leandro facility is fresh and within its optimal shelf life.

Perishability: Unlike traditional retail goods, cannabis edibles have “Best By” dates. We guarantee that your Camino edibles will arrive with ample time for consumption before expiration.
Storage Standards: We store all inventory in a climate-controlled, dark environment to ensure that the cannabinoids and terpenes in your Camino Sour Gummies remain stable and potent.

2. Potency and Purity Guarantee

Every product sold at Camino Sours is backed by the Kiva Confections commitment to safety. We warrant that:

Lab Testing: 100% of our inventory has passed rigorous third-party laboratory testing.
Accuracy: The milligram dosage of THC, CBD, or CBN listed on the packaging of your Petra Mints or Terra Chocolate is accurate within state-mandated variances.
Cleanliness: Our products are guaranteed to be free from harmful pesticides, heavy metals, residual solvents, and microbiological contaminants.

3. Shipping & Transit Warranty

We understand that shipping delicate items like Kiva Chocolate in California can be a challenge.

Arrival Condition: We warrant that your order will be packaged using industry-leading materials to prevent damage.
Heat Protection: During high-temperature periods, we provide a limited warranty against significant melting for chocolate products, provided they are shipped via Expedited Shipping and brought indoors immediately upon delivery.

4. What is Not Covered

This quality warranty does not cover:

Subjective Effects: As cannabis affects every individual differently, we cannot warrant that a specific product will produce a specific psychoactive result.
Improper Storage: This warranty is void if products are left in hot vehicles, direct sunlight, or humid environments after delivery.
Minor Aesthetic Variations: Occasional “blooming” on chocolate (a white coating caused by temperature shifts) is an aesthetic issue and does not affect the safety or potency of the product.

5. How to File a Quality Claim

If you believe a product you received does not meet our quality standards:

Contact Us: Reach out within 48 hours of receiving your order.
Provide Documentation: Send photos of the product and the Batch Number found on the packaging to info@caminosours.com.
Resolution: If the product is found to be defective or below our quality standards, we will provide a replacement or store credit at our discretion.